LIVE ONLINE ACADEMY WEBSITE PRIVACY STATEMENT
Live Online Academy is committed to protecting your privacy and takes its responsibility regarding the security of customer information very seriously. Our website Privacy Statement sets out what information we collect, how we collect it, what we do with it and how we protect this information. Any personal data is collected and processed in accordance with Irish and EU data protection laws.
COLLECTION OF PERSONAL DATA
In order to facilitate the provision of education, we collect personal details from you together with information we learn about you from your use of our website. These details may include (where applicable) your name, address, telephone number, e-mail and IP addresses, credit/debit card or other payment details. To provide location-based services we may collect, use, and share precise location data, including the real-time geographic location of your computer or device through GPS, Bluetooth, and your IP address, along with crowd-sourced Wi-Fi hotspot and cell tower locations. This location data is collected anonymously, unless you provide consent. You may withdraw consent to Live Online Academy and our partners’ collection, use, transmission, processing and maintenance of location and account data at any time by not using the location-based features and turning off the Location Services settings (as applicable) on your device and computer.
Your data may be used for the following purposes: providing products and services you request, contacting you regarding your course, credit or other payment card verification/screening, legal purposes, statistical and marketing analysis, systems testing, customer surveys, customer relations communications and offering you services and products we believe may interest you.
SHARING INFORMATION ABOUT YOU
We follow strict security procedures in the storage and disclosure of student information.
We may disclose your information to trusted contracted companies who act as “data processors” on our behalf for the purposes set out in this Privacy Statement. Live Online Academy has transfer agreements in place with all entities to which it transfers data for processing on its behalf. The agreements provide for specific and limited processing of user data in service of Live Online Academy’s operations and have been prepared so as to meet the requirements of Irish and EU law.
We may also pass your information on to government authorities or enforcement bodies for compliance with legal requirements.
Live Online Academy operates businesses in multiple jurisdictions, some of which are not located in the European Economic Area (EEA). While countries outside the EEA do not always have strong data protection laws, we will ensure that Live Online Academy and our services providers process your information in a secure manner and in accordance with this Privacy Statement.
You may be able to access third party social media services through our website or before coming to our website. When you are registered with your social service account, we will obtain the personal information you choose to share with us through these social media services pursuant to their privacy settings in order to improve and personalize your use of our website. This may include a list of friends and reviews of other users in your network. We may also use social media plugins on our website. As a result your information will be shared with your social media provider and possibly presented on your social media profile to be shared with others in your network. Please refer to the privacy policy of these third-party social media providers to find out more about these practices.
LIVE ONLINE ACADEMY MEMBER AREA
All data collected upon registration in Live Online Academy will be processed in line with this Privacy Statement. In your personal Live Online Academy member area we store all your course information, so that you can access it whenever you wish.
We understand the importance of taking extra precautions to protect the privacy and safety of children. Accordingly, children under 16 will not be permitted to open a Live Online Academy account. We will take reasonable steps to delete any Live Online Academy account or information created by a child under 16, as soon as we learn about it.
All payment details are transmitted over a secure connection (Secure Socket Layer-SSL) across dedicated network infrastructure (Multiprotocol Label Switching-MPLS) and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).
You will have the option to stay signed-in into your Live Online Academy account by checking the “remember me” box. This option will only apply to the computer / device and the browser that you’re using when you select the box. If you do not wish to stay signed on a particular browser, simply sign out of your Live Online Academy account on that browser.
You may delete your Live Online Academy account by contacting Live Online Academy support here.
DIRECT MARKETING MATERIAL
From time to time we or our selected partners may contact you with information regarding course promotions and ancillary products via email. However, you will be given the opportunity on every e-communication that we or our trusted partners send you to indicate that you no longer wish to receive our or their direct marketing material.
SITE TRACKING
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the websites. This software does not enable us to capture any personal passenger information.
COOKIES
This site uses cookies to enable us to improve our service to you and to provide certain features that you may find useful (click here for Live Online Academy’s Cookie Policy). Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site; thus enabling us to understand better the products and services that will be most suitable to you. A cookie contains your contact information and information to allow us to identify your computer when you travel around our site for the purpose of helping you accomplish your registration. Most Web browsers automatically accept cookies, but, if you wish, you can set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. The cookies we use do not detect any information stored on your computers. For more information about cookies and how to stop cookies being installed visit the following website: http://www.allaboutcookies.org.
LINKS TO THIRD PARTY WEBSITES
This privacy statement only covers websites that we own and control. It does not cover links to other websites and accordingly any information collected by those parties that own and control those websites or their use of cookies set from their domains when you visit their websites. Please be aware that individual third-party organizations operate their own policies regarding the use and sale of personal information and the use of cookies. If you have a concern regarding the way your personal information will be used on other sites or on the type of cookies used and how they are being used then you are advised to read the relevant privacy statement and cookie policy or in the absence of such a statement and policy on the site, contact the company concerned. Any data stored by third party websites are stored completely separately by third party.
SECURITY
We take great care to ensure the security of our website. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.
YOUR RIGHTS
You may ask in writing for a copy of the information we hold about you (for which we may charge a maximum fee of €6.35). You also have the right to request correction of any inaccuracies in your personal data or, where appropriate, the erasure of such data.
For this purpose, you must provide the following documents:
- A signed request;
- A copy of your passport or national ID, so that we can verify your identity;
- A signed authority from any third party whose data you request on their behalf.
OUR REGISTERED ADDRESS IS:
Live Online Academy
Block P4B, Eastpoint Business Park
Dublin 3
Ireland
CHANGES TO PRIVACY STATEMENT
Our Privacy Statement may change from time to time and any changes to the statement will be posted on this page.